The owner of the online store meki.ee (hereinafter the Online Store) is OÜ Freezedry (registry code 11263547),
located at Idakaare 12, Tallinn, Harju County, 11614.

Validity of the sales contract, goods and price information

The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.

Placing an order

To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee that can be paid when submitting the invoice by e-mail is then displayed on the screen.
The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.

Delivery

Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
The order will be completed and forwarded to the Omniva parcel machine within three working days from the entry into force of the contract. The terms and conditions of the Omniva parcel machine service apply to further delivery of the order.
In exceptional cases, the right to deliver the goods within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to ascertain the nature of the goods in the manner permitted by the identification of the goods in the physical store. The right to return does not apply when opening the product packaging.

In order to return the goods, a free-form application for withdrawal from the purchase of the goods must be submitted and sent to the e-mail address info@freezedry.ee no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer.
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer under the contract, except for shipping costs.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to lodge a claim

The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing, unless such presumption is contrary to the nature of the thing or defect.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@freezedry.ee or by calling: +372 50 14 985.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
The online store is not liable for damage or any other consequences arising from incorrect data provided by the customer during the execution of the order, including delivery delays, if this is due to circumstances beyond the seller’s control.
The online store is not liable for damages caused by improper use of the ordered goods.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@freezedry.ee or call by phone: +372 50 14 985
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.
The buyer can turn to the European Union Consumer Dispute Resolution Platform.